Terms and Privacy

How OrderPrint works, what it stores, and what you are agreeing to. Last updated 11 August 2026.

The short version

OrderPrint runs entirely on your phone. There is no OrderPrint server and no OrderPrint account.

The detail follows. Part 1 is privacy, Part 2 is the terms of use.

Part 1 — Privacy Policy

Who this is about

OrderPrint is an Android app published by Doug Hoseck ("we", "us"). This policy covers the app itself. It does not cover Google Play, your email provider, or your online shop, each of which has its own policy.

There is no server, and that is the point

Most apps of this kind route your mail through the developer's servers. OrderPrint does not have any. The app connects from your phone directly to your mailbox, and directly to your printer.

This means we cannot see your orders, your customers, your takings or your email — not because we promise not to look, but because none of it is ever sent to us.

What the app stores on your phone

• Your email address and server settings — so it can check for new orders.
• Your email app password — held in Android's encrypted storage, so it can sign in to your mailbox.
• Your printer settings — so it knows where to send receipts.
• Your most recent 50 orders — so you can see what arrived and reprint it. Older ones are discarded automatically.
• A count of orders printed this period — so your plan's monthly allowance can be applied.

All of it sits inside the app's own private storage, which other apps on the phone cannot read. None of it is sent to us.

What leaves your phone, and where it goes

Only three destinations, all of them chosen by you:

• Your email provider — the app signs in to your mailbox to read incoming order emails, using the address and app password you entered. This is the same kind of connection your phone's normal mail app makes.
• Your printer — over your own Wi-Fi or Bluetooth. Nothing about this leaves your premises.
• Google Play — to check whether you have a current subscription. Google tells the app which plan you are on. The app tells Google nothing about your orders or your mailbox.

There is no fourth destination. No analytics service, no advertising network, no crash-reporting service, no developer server.

Your customers' personal information

Order emails usually contain your customers' names, addresses and phone numbers. OrderPrint reads that information on your phone in order to lay it out on a receipt, and stores the recent ones so you can reprint them.

We never receive it. You remain responsible for your customers' information exactly as you were before installing the app — we do not become a processor of it, because it never reaches us.

Payments

Subscriptions are handled entirely by Google Play. We never see your card details, and we do not receive your name or billing address from Google. What the app receives is limited to which subscription you hold and when it started, which is what it needs in order to apply your allowance. Google's own privacy policy governs the payment itself.

Permissions, and why each one exists

• Internet — to reach your mailbox and a network printer.
• Bluetooth — to send receipts to a Bluetooth printer. Android requires the nearby-devices permission to list paired printers; the app does not track location and does not use it for anything else.
• Notifications — to alert you when an order arrives or a print fails.
• Running in the background, and ignoring battery optimisation — a phone by the till has to keep checking for orders with its screen off. Without this, Android suspends the app and orders stop printing silently.
• Starting on boot — so monitoring resumes after a power cut.

Deleting your data

Uninstall the app. Everything above is removed with it.

There is nothing on our side to request the deletion of, and no account to close. If you want your subscription to end as well, cancel it in the Google Play Store — uninstalling the app does not cancel a subscription.

Children

OrderPrint is a tool for businesses and is not directed at children.

Changes to this policy

If the app ever starts collecting anything, this page will say so before it does, and the change will be described plainly rather than buried. The date at the top of this page always reflects the current version.

Part 2 — Terms of Service

What OrderPrint does

OrderPrint watches an email inbox you nominate and prints incoming order emails to a thermal receipt printer you own. It is a tool that runs on your phone; it is not a service we operate on your behalf.

Your mailbox and your printer are yours

You are responsible for the email account you connect, for having the right to use it, and for the app password you create for it. You are responsible for your printer and your network. Do not connect a mailbox you are not entitled to read.

Free and paid plans

The Free plan prints up to 100 orders per calendar month. Receipts carry a small OrderPrint line at the bottom, and one printer may be used. When the monthly allowance is reached, automatic printing stops until the allowance resets, or until you upgrade. Orders that arrive while printing is stopped are still received and still listed in the app, and can be printed once you have allowance again — nothing is thrown away.

Paid plans raise the monthly allowance, remove the OrderPrint line from receipts, and allow more than one printer. Exact allowances and prices are shown in the app, are set per country by Google Play, and may change.

Allowances on a paid plan run from the date you subscribed, not from the first of the month, because that is when Google Play renews.

A plan covers one phone. Each phone running OrderPrint — a second till, or a phone at another branch — needs its own subscription, and the free allowance is counted per phone in the same way.

Billing, renewal and cancellation

Subscriptions are sold and billed by Google Play, not by us.

• They renew automatically until cancelled.
• You cancel through the Google Play Store at any time, and keep the plan until the end of the period you have paid for.
• Refunds are governed by Google Play's refund policy. We cannot issue a refund for a payment we did not take.
• Upgrading takes effect immediately, with Google applying a pro-rata credit. Downgrading takes effect at the end of your current period.

What we do not promise

OrderPrint depends on things outside our control: your phone, its battery settings, your internet connection, your email provider, your shop platform, and your printer. Android may stop background apps. Email may be delayed. Printers run out of paper.

Do not rely on OrderPrint as your only record of an order. It is a convenience that saves you watching an inbox; it is not a guarantee that every order will be printed, and you should keep using your shop platform's own order list as the record of what was actually sold.

The app is provided as-is, without a warranty that it will be uninterrupted or error-free.

Limitation of liability

To the fullest extent the law allows, Doug Hoseck is not liable for business losses arising from an order that did not print, printed late, or printed incorrectly — including lost sales, lost profit, or the cost of putting a mistake right.

Where liability cannot be excluded by law, it is limited to the amount you paid for OrderPrint in the twelve months before the claim. Nothing here limits liability for fraud, or for anything else that cannot be limited under the Consumer Protection Act or other applicable law.

Acceptable use

Do not use OrderPrint to break the law, to access a mailbox you have no right to, or to work around the plan limits — including by tampering with the app.

Changes to the app and to these terms

Features and plans may change as the app develops. Where a change reduces what an existing paid subscriber gets, it will not apply until their current billing period ends.

Ending it

You may stop using OrderPrint at any time by uninstalling it and cancelling any subscription in Google Play. We may suspend access where these terms are broken.

Law

These terms are governed by the laws of South Africa.

Contact

Questions about either of the above: hello@orderprint.app

Google Play and the Google Play logo are trademarks of Google LLC.